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    Ratna Elete
    Remittance Advice going to wrong email-ids in certain cases
    Topic posted November 15, 2019 by Ratna EleteBlue Ribbon: 750+ Points, tagged Payables 
    26 Views, 2 Comments
    Title:
    Remittance Advice going to wrong email-ids in certain cases
    Summary:
    Remittance Advice going to wrong email-ids in certain cases
    Content:

    We are enabling remittance advice and remittance advice is going to correct emiald-ids configured in certain cases and not receiving remittance at all in other cases. In both the cases the remittance 

     is configured at

    supplier profile -->payments -->Payment Attributes --> Separate Remittance Advice Delivery 

    Remittance method = E-mail

    Remittance Advice email -id = xyz@theemail.com

    There is no remittance-advice configured at address level.

    Did anyone has this issue .  not sure why the configured email is not getting the remittance.

    Please suggest.

     

    Thanks,

    Ratna

     

     

    Comment

     

    • Anjali Bisht

      Hi Ratna,

      Have you tried to update Separate Remittance Advice at the Payment profile option?

      You can have the step up centrally for all and the navigation for the same is below.

      1)Navigate to Setup and Maintenance-->Financials-->Payments-->Manage Payment Process Profiles.

      2) Do a blind search and one by one edit all your payment methods that appears as a result of the blind search like BACS ,CHEQUE etc.

      3)Scroll down after selecting any of the above and go to Separate Remittance Advice and fill in the details like Format,condition, delivery method etc basis your need.

      The above is a one time setup.

      As a BAU process all you have to do is create supplier ASIS and ensure email id is populated .

      Thanks

      Anjali Bisht

      • Ratna Elete

        Thanks Anjali.

        I have already configured  PPP that I am using for Separate Remittance Advice for Format, Condition, Delivery method etc.

        I also configured the email-id at Supplier profile--> Payments --> SRA.

        It is going to correct email-ids in certain cases but not going in other cases.

        Why do you recommend the below and do I still need to do this as I have SRA needed only for one PPP.

        Do a blind search and one by one edit all your payment methods that appears as a result of the blind search like BACS ,CHEQUE etc.