Field Service

Get Involved. Join the Conversation.

Topic

    Erlin Garcia
    reorder orders from toa mobileAnswered
    Topic posted September 20, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    39 Views, 7 Comments
    Title:
    reorder orders from toa mobile
    Summary:
    In toa mobil, can the technician change the order of the orders?
    Content:

    Hi.... 

    In toa mobil is there a possibility that the technician can move the orders and organize the route?

     

    That is, the technician has a list of 60 orders, and he wants to be able to put order in them, to start them at his convenience, by proximity between one and the other.

     

    This is possible?

    Best Comment

    Zsolt Tolgyesi

    Hi Erlin,

    There are more options available related to your question:
    1) technicians able to reorder their route if Configuration/User Type/General/Activity Management/"Allow activity reorder inside the route" is checked
    after that they can select the wanted activity freely, and also able to reorder those activities on Core/Manage by drag-and-drop
    2) they can fully manage their routes if they has access to Core/Dispatch Console, and also has 1) set.

    But I believe a route made from 60 activities by human can't be as effective as the OFSC routed one can be, so I propose to set an optimization repeating routing plan at least, if you doesn't prefer full automatic routing (I mean routes made by OFSC for the technicians by routing automatically at the early morning.)

    Regards,
    Zsolt

    Comment

     

    • Zsolt Tolgyesi

      Hi Erlin,

      There are more options available related to your question:
      1) technicians able to reorder their route if Configuration/User Type/General/Activity Management/"Allow activity reorder inside the route" is checked
      after that they can select the wanted activity freely, and also able to reorder those activities on Core/Manage by drag-and-drop
      2) they can fully manage their routes if they has access to Core/Dispatch Console, and also has 1) set.

      But I believe a route made from 60 activities by human can't be as effective as the OFSC routed one can be, so I propose to set an optimization repeating routing plan at least, if you doesn't prefer full automatic routing (I mean routes made by OFSC for the technicians by routing automatically at the early morning.)

      Regards,
      Zsolt

    • Erlin Garcia

      Hi Zsolt, thank you very much.

       

      About suggestion 1, the profile already has it, however, I have a question.

      Can the technician drag the order from his mobile device? See attached, image 1 please.

       

      It is not clear to me.

       

      I understand that the technician must enter the core> management (see image 2) to be able to move them?

    • Erlin Garcia

      Good day ,

      Thank you for your answer Zsolt, just another question.

      Our client has version 18b, the documentation you send me is from 19c. This is influences?

      Thank you.

      • Zsolt Tolgyesi

        AFAIK no it isn't.
        Zsolt

        • Erlin Garcia

          Hello,

           

          Zsolt, I made the configuration and I can't see the MY ROUTE option in toa mobil. Although it is available.

          See Annex.

          Will it be a theme of versions? they have the 18 b and are going to move to 19C this month, in October.

        • Erlin Garcia

          Hello,

           

          Zsolt, I made the configuration and I can't see the MY ROUTE option in toa mobil. Although it is available.

          See Annex.

          Will it be a theme of versions? they have the 18 b and are going to move to 19C this month, in October.