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    Prashant Singh Bhadauria
    Ending an activity on the next working Day
    Topic posted December 11, 2018 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    19 Views, 2 Comments
    Title:
    Ending an activity on the next working Day
    Summary:
    Field Service Agents wants to end an Overtime Activity
    Content:

    Hello Experts,

    We are currently working on a scenario that requires your valuable comments and feedback.

    Business Scenario:   While performing an activity there can be a scenario in which the field agents need to create an activity via Add Activity option from Mobility Application. (It's an AD-Hoc Activity, that can be added by the Field Agent on request of the Client). The Field agents can create an Activity at 8:00 PM(Work Schedule is from 1 pm to 9 pm) and the particular activity can be performed till or after midnight.

    Issue: Since the Activity can go beyond 12 am, which is practically the next day. We are currently unable to close or End that activity. 

    (We tried using the multiday activity but to implement the multiday activity, We should have prior knowledge of work schedule because they generally get placed in the working time of the resource.)

    Based on the Above Bussiness Scenario and Issue faced we request your assistance on following set of Question:

    1. Can we close the Activity on the next day via Mobility application?

    2. Can the resource change its work schedule by itself via mobility application?

    3. Can resource create its own multiday activity if Yes, can that activity be placed on Non - Working time of the resource. In case Ans to "2" Question is No.

    Thanks in Advance.

    Regards,

    Prashant Singh Bhadauria

    Comment

     

    • Zsolt Tolgyesi

      Hi Prashant,

      1) Yes, https://cloudcustomerconnect.oracle.com/posts/b3cc46440e
      2) Yes, if he has the right to do (on Mobility's Manage), but it's maybe result other limitation decreasing also
      3) I don't think so with OOTB.

      Regards,
      Zsolt

    • Hardik Gupta

      Hi Prashant,

      Just try the attribute Overnight work and set it to "6" hours "Customer Timezone". It should help your scenario.

      If it doesn't then we will go in details as you have mentioned above.

      You can find the attribute in Business Rules Section.

      Be careful of the field if you are having a Global Customer with timezone -10 to +10 using the same instance, or else it should work out fine.

      Regards,

      Hardik