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    Thiyag
    Service Request - Attachment Size LimitAnswered
    Topic posted February 12, 2019 by ThiyagGold Medal: 3,500+ Points, tagged Configuration and Administration, Service Request Management 
    433 Views, 10 Comments
    Title:
    Service Request - Attachment Size Limit
    Summary:
    Service Request - Attachment Size Limit
    Content:

    Hi Team,

    What is the size limit of attachment per incident?

    Is it similar like service cloud or any difference in that?

    Thanks

    Thiyagu

     

    Best Comment

    Reghu

    Dear Karyn,

     

    This is for per attachment (each attachment cannot exceed 100MB),  but what I understand from his question is whether any limits applicable for total attachments per SR.  Ex: for SR 123  100MB etc.  

     

    Moreover in the 100MB limit SR option is not present

    Comment

     

    • Reghu

      I don't think there is total attachment size per Service request in OEC.  Having said that there are profile options that control whats the attachment size for IB and OB emails.

    • Karyn Kurland

      See https://docs.oracle.com/en/cloud/saas/sales/18c/oacts/setting-up-common-components.html#OACTS1492728. This 100 MB limit for each attachment file should also be applicable to Service Requests.

    • Reghu

      Dear Karyn,

       

      This is for per attachment (each attachment cannot exceed 100MB),  but what I understand from his question is whether any limits applicable for total attachments per SR.  Ex: for SR 123  100MB etc.  

       

      Moreover in the 100MB limit SR option is not present

      • Thiyag

        Reghu, what you understood is right.

        There might be restriction to save attachments for each and every incident, this is already there in service cloud similarly i want to know for OEC.

        I am unable to get the proper answer in the link which you have provided.

         

        • Reghu

          AS I said I haven't come across any such limitations like per record so much is the limit.  All we have is for per attachment whats the limit and w.r.to Service module,  w.r.to IB and OB emails whats the total size of all attachments

          • Thiyag

            In service cloud it is 120 MB per service request to save the attachments, either its a single attachment or multiple but the total is 120 MB.

    • Karyn Kurland

      I do not know what is the total attachment size limit for a Service Request. Just now, I tried to attach a file that was 125MB to a Service Request and it failed.

      I have raised a documentation request to add Service Request to the list of objects that supports 100MB attachment size.

    • Karyn Kurland

      In Oracle Engagement Cloud there are two profile options related to attachments:

      1. SVC_SR_EMAIL_ATT_SIZE - Specify the total size in MB of all the attachments on a service request E-mail. Default is 100MB. NOTE: This profile option is specific for Service
      2. FND_FILE_UPLOAD_MAX_SIZE - Maximum file size supported for upload, in bytes. Default is 2G. NOTE: This is a generic profile option.

      To our knowledge, there is no limit on the number of files attached to an SR/incident, or on the total number of files attached.

     

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