Supplier Management

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Topic

    M Uddin Kashif
    Spend Authorization Request got Rejected
    Topic posted May 20, 2019 by M Uddin KashifRed Ribbon: 250+ Points, tagged Supplier Creation, Supplier Profile Management, Supplier Registration, Supplier User Account 
    62 Views, 4 Comments
    Title:
    Spend Authorization Request got Rejected
    Summary:
    Even after Approval, spend authorization request got rejected
    Content:

    Hi All,

    I need a helping hand in setting up a supplier. Below are the activities that I performed and looking for your guidance:

    1) Created a prospective supplier by selecting 'Create Supplier' task in the demo instance of SCM cloud

    2) Promoted the supplier to Spend Authorized

    3) Approved the Spend Authorization request but surprisingly, it showed up as rejected on the supplier profile page.

    Please check the attachment for more details. Kindly inform why 'Spend Authorization' request review status is 'Rejected' though I approved it by logging into the application as the manager of the person who created this supplier. ( Manager approval rule is in place and hence, request  went to his manager)

    It would be great if you can guide me on how to get this request approved.

     

    Document:
    Issue.docx (512KB)

    Comment

     

    • Hong Gao

      Can you please share some screenshots to help us investigate?

      - in the Approval History table, click on the Submit link and share the screenshot of the dialog

      - on the supplier profile page, click on the Rejected link for the Spend Authorization Review Status.  Please share the screenshot of the page.

      Also, please clarify if the second stage of approval is enabled or not. Or only the first stage approval rule is involved.

      Thanks,

      Hong 

      • M Uddin Kashif

        Thanks a lot for looking into it. Below are the requested details:

        - in the Approval History table, click on the Submit link and share the screenshot of the dialog

        Please check the attachment 'screen-shots.docx'

        - on the supplier profile page, click on the Rejected link for the Spend Authorization Review Status.  Please share the screenshot of the page.

        Please check the attachment 'screen-shots.docx'

        Only first stage approval rule is enabled. Second stage is disabled

         



         

    • Hong Gao

      Can you please log a bug so that we can investigate further?

      Thanks,

      Hong