B2B Service

Get Involved. Join the Conversation.

Topic

    Rohit Apsangi
    Capture last response date for service requestAnswered
    Topic posted March 22, 2019 by Rohit ApsangiGold Medal: 3,500+ Points, tagged Configuration and Administration, Service Request Management, Setup and Configuration 
    114 Views, 2 Comments
    Title:
    Capture last response date for service request
    Content:

    Hi All,

    I am looking to build the solution which can capture Last response date when customer responds to SR. I have achieved this by using formula fields but further going ahead we would like to use this field in analytics and advance search.

    Please provide your suggestions.

    Regards,

    Rohit

    Version:
    19A

    Best Comment

    Rohit Apsangi

    This issue has been resolved after publishing the sandbox

    Comment