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Topic

    santosh kumar JAGTAP
    Chatbot invoking Engagement Cloud Agent Chat API
    Topic posted October 22, 2018 by santosh kumar JAGTAP, tagged Bots, Mobile 
    169 Views, 3 Comments
    Title:
    Chatbot invoking Engagement Cloud Agent Chat API
    Summary:
    Chatbot invoking Engagement Cloud Agent Chat API
    Content:

    I understand the MCS Chatbot has capability of agent integration of which servce cloud support is well documented .Could you please confirm weather the same agent integration framework support the Oracle Engagement cloud chat API. As far as i understand as per documentation Enaggement cloud do not have any webservice api for chat functionality. 

     

    Could you please confirm weather the same agent integration framework support the Oracle Engagement cloud chat API. 

     

     

    Santosh

    Comment

     

    • Martin Jarvis
      Hi Santosh,
      
      Currently we just have out-of-the-box support for Oracle Service Cloud. We are getting quite a few requests to support Engagement Cloud and are investigating. We don’t have any more news at this time but as soon as we do I will post here.
      
    • Guillaume Dauphin

      Hello, 

      are we talking about Mobile Cloud Service or Oracle Mobile Cloud Enterprise ?

      Thanks