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    Cy
    Can't import Delta Lists into OPA over OSvC connection?
    Topic posted May 29, 2018 by Cy , last edited May 29, 2018 
    47 Views, 1 Comment
    Title:
    Can't import Delta Lists into OPA over OSvC connection?
    Content:
    I've got an OPA interview connected to OSvC. I can import Answer records, but I can't get to some of the sub-objects associated with Answers that I'd like to use to filter them by access level and product. I'm looking here for reference:
     
     
     
    I'd like to get to AccessLevels and Products.
     
    For AccessLevels, I can see 'AccessLevels.NamedIDDeltaList' as an input mapping option, but it throws an error if I try to use it: 
     
    Failed to load data from RightNow. Selected column is not an object: NamedIDDeltaList com.oracle.determinations.connector.core.servicecloud.exception.ServiceCloudConnectorError: Failed to load data from RightNow. Selected column is not an object: NamedIDDeltaList
     
    For Products, I don't see any input mapping available. On that CCOM help page for the Answer object, it shows Products as type NamedIDHierarchyList. 
     
    In general, whenever there's a child object with some sort of NamedID<X>List type, it either isn't available or throws an error.
     
    Thoughts?
    Version:
    OSvC Aug 2017 w/ OPA 18B

    Comment

     

    • Scott Berry

      We don't support delta lists for mapping, so the bug here is that these have been exposed for mapping when the OPA/OSvC connector doesn't currently support them! You can access objects via standard relationships, or set up custom relationships to access the objects related in that way.