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    Indhupriya Natesan
    Round robin queue SR is not assigning to logged out users
    Topic posted July 3, 2019 by Indhupriya Natesan, tagged Performance - Fusion, Service Request Management, Setup and Configuration 
    85 Views, 4 Comments
    Title:
    Round robin queue SR is not assigning to logged out users
    Summary:
    Round robin queue SR is assigning for logged in users correctly but it is not working for logged out users
    Content:

    Hi,

    As of now Round robin queue SR is assigning for logged in(Available) users but Round robin should consider Leave/working status of the user and not by the availability.

    Question is - Round robin SR will assign for logged out users?? it is possible? Please let us know.

     

    Thanks,

    Indhu

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