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    Pavol Procka
    Agent First Name in Standard TextAnswered
    Topic posted December 29, 2017 by Pavol ProckaSilver Crown: 22,500+ Points 
    62 Views, 3 Comments
    Title:
    Agent First Name in Standard Text
    Content:

    Hi,

    I was wondering whether anyone has a way to get the agent first name to Standard Text. What I am looking for here would be using the accounts.first_name table, but that is not available in the custom fields menu. I don't want to use $incidents.assigned.acct_id cause we also have the 1st letter od the last name there.

    Anyone knows of a handy workaround?

    Many thanks

    Pavol

    Best Comment

    Bastiaan van der Kooij

    not in standard text. If you can get it in the response template, you could use a merge report to display the first name

    Bastiaan

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