Customer Portal

Get Involved. Join the Conversation.

Topic

    Dev Aditya
    Close button is not working
    Topic posted January 24, 2019 by Dev AdityaGold Trophy: 10,000+ Points, last edited January 24, 2019 
    50 Views, 1 Comment
    Title:
    Close button is not working
    Summary:
    Close button of SmartAssisstantDialog widget is not wokring
    Content:

    Hi Gurus,

    We are migrating CP from 2.0 to 3.7. We are facing an issue with standard widget "Standard/input/SmartAssistantDialog" which is called on "ask.php" page. When we click on close button, only mask of background is removed, dialogue box stays. Please check the screenshot attached. 

     

    What could be the possible reasons for this issue, please help.

     

    Thanks a ton,

    Dev

    Image:

    Comment

     

    • Kesava Kumar

      Hi Dev,

      It is strange actually how standard widget fails, we faced similar issue with the answer feedback standard widget popup where popup not closing on clicking cancel button.

      However we fixed it by extending that widget and by overriding logic file, please let me know if you need help in that way.

      Thanks & regards

      Kesava