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    Saju Kumar
    Emailing direct to the Oracle mailboxAnswered
    Topic posted December 5, 2018 by Saju KumarRed Ribbon: 250+ Points, last edited December 5, 2018 
    87 Views, 1 Comment
    Title:
    Emailing direct to the Oracle mailbox
    Content:

    Hi,

    The majority of email we receive is routed through our Exchange mailboxes which have forwarding in place to send on to the Oracle mailbox.

    We would like to get an idea of the level of customers and clients that may directly email the Oracle mailbox and bypass the Exchange routing. Please can anyone advise on the best way to approach assessing this in report?

    Thanks in advance

    Saju

    Version:
    Oracle service cloud 18A

    Best Comment

    JustRhianna

    I did a few tests and you can get the mail header info from starting with something like the incident by source report and adding the threads table to the report joins. You will need to do some kind of parsing but the field that should hold the data you are looking for is threads.mail_hdr

     

    Comment

     

    • JustRhianna

      I did a few tests and you can get the mail header info from starting with something like the incident by source report and adding the threads table to the report joins. You will need to do some kind of parsing but the field that should hold the data you are looking for is threads.mail_hdr