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    Judy Hamner
    Users are logged out automatically at the same time every...
    Topic posted January 30, 2019 by Judy HamnerSilver Trophy: 7,500+ Points, last edited February 6, 2019, tagged Financials, Fusion, Payables 
    107 Views, 6 Comments
    Title:
    Users are logged out automatically at the same time every day
    Summary:
    We have a few users that are logged out of the system daily at around 4:15 p.m. CST.
    Content:

    We have a few users that are being kicked out of the system (Payables, PPM) at the same time every day.  They are actively working in the module and receive a message that they are being logged out due to inactivity.  They are returned to the main log in screen.  This is happening in both Firefox and Chrome.  

    There is happening to a very small subset of users.  

    Has anyone else experienced this?

     

    Comment

     

    • Felix Beaudoin

      Hey Judy!
      I have not seen this so far in our instance but if they are truly actively working and not just saying that they are, then this seems like a bug that should be raised with Oracle through an SR.
      Regards,
      Felix

    • Neelam Thakur

      Hi Judy,

      Is your cloud environment integrated with SSO?

      Thanks,

      Neelam

    • Judy Hamner

      Neelam,

      Yes, we are integrated with SSO.

      Judy

    • Manish Jhunjhunwala

      Hi Judy,

      We face the similar issue in our environment. As per Oracle support, they have some environment level setting which is common for all customers and it cannot be modified.

      If a user is logged in for 8 hours than he will be logged out automatically.

      Raise a service request with Oracle support to get the full details.

      As a workaround I have asked users to log out and log back in once in a day.

      Regards

      Manish