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Topic

    Mike
    Out of Office Accelerator for Oracle Service CloudAnswered
    Topic posted February 20, 2019 by MikeBronze Medal: 1,250+ Points 
    177 Views, 3 Comments
    Title:
    Out of Office Accelerator for Oracle Service Cloud
    Summary:
    OOO Integration on OSvC 18A
    Content:

    Hi, I was wondering if anyone has successfully implemented 

     

    Out of Office Accelerator for Oracle Service Cloud

     

    It seems that the RNPHP CPM script requires some manual edits. I have modified the incident ID's with actual incident ID's as well as modified the Account ID and Contact ID with ID's in our deployment. However when I test the script it returns with a Fatal PHP Error.


     

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    Best Comment

    Sristy Arya

    Hi Mike,

    Please check the attached file.

    You can also use Business Rules to trigger an Out of Office Message if required.

    Thanks

    Sristy

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