Supplier Management

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    Piyush Singh
    Request to Resubmit and Request Information actions on...
    Topic posted February 20, 2018 by Piyush SinghBronze Trophy: 5,000+ Points, tagged Tip 
    148 Views
    Title:
    Request to Resubmit and Request Information actions on supplier registration requests
    Summary:
    Points to consider when using Request to Resubmit or Request Information actions on supplier registration requests
    Content:

    Using Request to Resubmit and Request Information actions for supplier registration flows:

    Request to Resubmit

    Request to Resubmit action is applicable ONLY for external registration (supplier self-service) flow. Approvers can push back an external registration request to the requester (supplier) to provide more information. Once this action is taken, the requester receives an email notification with a link to update the registration request with additional information and then resubmit the registration request. The resubmitted request is considered a new request and therefore the approval process is initated from start.

    Request Information

    Request Information is a standard action available for all registration flows. Request Information should only be used to communicate within the organization i.e. among internal users and not to request information from the supplier being registered. When approver chooses to Request Information, he or she can decide to request information from any internal user. Application selects the requester of the internal registration request by default but approver can change to request from any other user. Request information does not lead to a new request and therefore approver gets an option to directly route the request back to him or her when requester submits the request after providing required information.

    For external registration requests, the requester is not an internal user and therefore application stamps an application user as the requester. You must not select this user for requesting information from supplier, rather use the Request to Resubmit option.

    Use Cases

    A. Return an external registration request to requester to provide more details.

    Action: Use Request to Resubmit action to send back an external registration request to the requester. Provide reason for asking resubmission based on which the requester can update and resubmit the request.

     

    B. Return an internal registration request to requester to provide more details.

    Action: Use Request Information action to route the internal registration request back to the requester. The requester of the registration request is shown by default that you can use for requesting information.

     

    C. Route ANY registration request to an internal user for further assessment.

    Action: Use Request Information action to route any registration request to another internal user. The request will be sent as a notification to the selected internal user who can add comments or edit the request if he or she has the proper privilege and submit back to the approver.

    Reference

    TOI: Oracle Fusion Procurement Enhancements: Supplier Registration