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Topic

    Claude Brown
    Cannot enable async execution for an object event handlerAnswered
    Topic posted April 5, 2017 by Claude BrownGreen Ribbon: 100+ Points, last edited April 5, 2017 
    106 Views, 4 Comments
    Title:
    Cannot enable async execution for an object event handler
    Content:

    Hi,

    We have an object-event-handler called from a rule.  Sometimes it is aborted due to the 5-second processing limit.  We would like to change it to use the "Asynchronous Execution" option visible within the Process Designed.

    However, for some reason this checkbox is disabled in my site.  Does anyone know why it might be disabled?

    Thanks,

    Claude.

     

    Version:
    Service Cloud - May2016

    Best Comment

    Andrew M
     You will need to delete and re-upload it and select async before you initially deploy. I've ran into this a couple of times.

    Comment

     

    • Andrew M
       You will need to delete and re-upload it and select async before you initially deploy. I've ran into this a couple of times.
    • Barrilito van Dijk

      Hi Claude,

      Did you get this working?

      Please let us now, if Andrew's help solved your issue, please set a Best Answer so that the community can see this question was being solved.

      Thanks Claude!

      Regards.

    • Claude Brown

      Thanks Andrew.  That did the trick.

      Thanks Barrilito.  For some reason I didn't see Andrew M's reply.  I've marked it is "Best Answer".

       

    • Barrilito van Dijk

      Hi Claude,

      Thanks for the quick update and setting Best Answer wink

      (setting Best Answer is nice for others on the Community who have the same issue, they can now see the answer is here, and for Andrew this is a little appreciation token to let him know his input helped)

      Great Claude, thanks!

      Regards