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    Esteban Olivas
    Element "Image" doesn't open the camera
    Topic posted February 8, 2019 by Esteban OlivasRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    67 Views, 4 Comments
    Title:
    Element "Image" doesn't open the camera
    Summary:
    Image Element doesn't allow the user to take a photo from camera application.
    Content:

    The user needs to take a picture at the end of an activity but the image element just allows to the user to choose an image from the photo roll which is not correct. I upload a capture from the configuration that I made according to the user's documentation. https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configuring-oracle-field-service-cloud.html#t_create_a_file_property

    Image:

    Comment

     

    • Zsolt Tolgyesi

      Hi Esteban,

      Do you facing this behavior on Mobility and App (both on a smartphone/tablet)? Because browser based Manage is a completely different case.

      Regards,
      Zsolt

      • Esteban Olivas

        Hi Zsolt 

        Just in the Mobility app in a smartphone, I've tried on different smartphones and activaded all the permissions on the phones but still the same failure.

        • Zsolt Tolgyesi

          I had time only for a quick test: I have an "avatar" property (field; user; image) below user entity, and I've put that into the UT / Screen configuration / Application screens / "User options" with RW.
          The result is in the Mobility, if a user choose "Settings/User options":
          A) if the interface was opened on a computer (which also has integrated camera) within a browser: browse file to attach
          B) if the interface was opened on a mobil phone within a (Chrome) browser: Camera app or browse file to attach
          C) if the interface was opened on the Android app: browse file to attach.

          One relevant idea is https://cloudcustomerconnect.oracle.com/posts/131d76a14a but as I see the behavior changed in an unknown moment, which is strange, because the newest documentation for 19A https://docs.oracle.com/en/cloud/saas/field-service/19a/famai/using-oracle-field-service-cloud-mobile-android-application.html#c_about_the_OFSC_mobile_specifics has
          "When using File Property with GUI type ‘Image’, the camera opens automatically and there is no possibility to select an existing image from the gallery. If you want to select an image from the gallery, the File Property with GUI type must be set as ‘File’ and not as ‘Image’."
          comment about this situation...
          Zsolt

    • Zsolt Tolgyesi

      Solved in 19A SU5:
      "Incorrect functioning of file property
      Description: In Android and iOS applications, a file property with the GUI type "image" did not open the camera
      automatically and let the user select an existing image from the gallery. Further, a file property with the GUI type "file" did
      not let the user select an image from the gallery. This defect is fixed.
      Resolution: Now, a file property with the GUI type "image" opens the camera automatically and does not let the user
      select an existing image from the gallery. Further, a file property with the GUI type "file" lets the user select an image or
      file from the gallery."
      https://documentation.custhelp.com/euf/assets/docs/Field_Service/19A/PDFs/ReleaseNotes_19A_Feb2019.pdf