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    David Radtke
    Remove Product and Category from Customer PortalAnswered
    Topic posted October 30, 2019 by David RadtkeBlue Ribbon: 750+ Points 
    34 Views, 6 Comments
    Title:
    Remove Product and Category from Customer Portal
    Summary:
    We are looking to remove the Product and Category fields from our Customer Portal
    Content:

    We are looking to remove the Product and Category fields form our Customer Portal.

    We are finding that when people submit tickets, they are selecting the wrong things.   All of our tickets get process by one department anyhow, so we have decided to just let our agents assign the Product and Categories.

     

    So my question is what is the best way to do this.

    I've done some minor modifications to the portal, so I'm familiar with the concepts.  But I haven't done anything this big.

    I know I need to modify the "Ask" page.   And I've used CyberDuck for other modifications.

    My problem is this page has never been modified by us, so I'm not even sure where to find it in the folder structure.

     

    Any guidance anyone could give me would be greatly appreciated.

     

    Best Comment

    Sebastiaan Draaisma

    Go to:

    cp/customer/development/views/pages/ask.php

    Look for the following 2 widgets

    <rn:widget path="input/ProductCategoryInput"/>
    <rn:widget path="input/ProductCategoryInput" data_type="Category"/>

    Replace this with:

    <!-- <rn:widget path="input/ProductCategoryInput"/> disable product -->
    <!-- <rn:widget path="input/ProductCategoryInput" data_type="Category"/> disable category -->

    Save the change

    Go to https://<YOURSITE>.custhelp.com/ci/admin/overview

    Click on Development Mode to view site in development mode and you should no longer see the prod & cat
    After that deploy the change, first to Stage, after that to Production

    And you are done :-)

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