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Topic

    Pavol Procka
    Adding a custom attribute to Custom Menus
    Topic posted October 21, 2019 by Pavol ProckaSilver Crown: 22,500+ Points, last edited October 21, 2019 
    11 Views, 1 Comment
    Title:
    Adding a custom attribute to Custom Menus
    Summary:
    Connect Incident Queues to Agent Groups
    Content:

    Hi,

    I was wondering whether it is possible to add a custom attribute to existing custom menus? I do not see any option in the Customisable Menus editor. We would like to connect our existing Incident Queues to our existing Agent Groups. Any suggestions?

     

    Many Thanks

    Pavol

    Version:
    18A

    Comment

     

    • Kenton Banyai

      I'm not sure what you mean by this, are you trying to sort your menus by the queues for example, here is our incident queue and these menus are related to it, or add queues as options to pick in the menus?