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Topic

    Rohan Palan
    Oracle field service cloud and Siebel integration
    Topic posted August 8, 2016 by Rohan PalanRed Ribbon: 250+ Points 
    383 Views, 6 Comments
    Title:
    Oracle field service cloud and Siebel integration
    Content:

    Hi, 

    I am trying to make the outbound from TOA to Siebel on premise to work but the TOA outbound configuration expects a '.com' public domain for the external system, would like to know if any one else has attempted to integrate TOA with Siebel and what are the options available for integration.

    Is middleware an absolute requirement for the integration to any on premise system?

     

    Thanks

    RP.

    Version:
    OFSC 16.2

    Comment

     

    • Sarah Sheehan

      Hi Rohan, we do have customers integrated with Siebel. If no one here has helpful input regarding this issue, I suggest reaching out to lynn.rollins@oracle.com with Worldwide Channels and Alliances.

    • Hardik Gupta

      Hi Rohan,

      If you are able to parse XML/REST requests you can do it on Siebel itself. Middle ware is not an absolute requirement. You need to just have a service exposed that can accept the outbound messages. Instead of domain name give the IP address. It works.

      Regards,

      Hardik Gupta

    • Sunil Ainlod

      Hi Hardik,

      Could you please provide more details on how to configure this on OFSC.

      Regards,

      Sunil

    • Hardik Gupta

      Hi Sunil,

      I have attached 5 screen shots regarding the steps.

      PFA the zip file with the comment.

      Let me know if you have any other queries.

      Regards,

      Hardik Gupta

    • Sunil Ainlod

      Thanks Hardik for the steps, 

      I have followed similar steps, but the message is not going out from OFSC. How do I make sure the messages had gone out successfully. Is there any way to check this in OFSC.

      Regards,

      Sunil

    • Hardik Gupta

      Hi Sunil,

      You can check the logs in target system to check if any messages are arriving in the system or can raise an SR.

      You can also check in the Core Manage Interface under activities->messages tab. This is only useful if you are setting the status from the target system.

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