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    Nick Boronski
    Cannot Embed or Load Multiple Images in CCC Response
    Topic posted August 20, 2018 by Nick BoronskiGold Trophy: 10,000+ Points, tagged Discussion Forums 
    45 Views, 1 Comment
    Title:
    Cannot Embed or Load Multiple Images in CCC Response
    Content:

    Could you clarify on how to (1) embed images in a Cloud Customer Connect response or (2) load multiple file attachments?

    I can load 1 file and 1 uploaded image, but neither automatically shows up in the body of the text (only at the end) and cannot do multiple loads.

    The 'Images' button does not provide an easy interface to select a file from a local folder. Could you clarify how this should be used?

    I tried to work around this by first putting the images in Word and then using the ‘Paste from Word’ button but, alas, this did not work either.

    Thanks,

    Nick

    Comment

     

    • Hemal Kapasi

      Hi Nick,

      Thank you for being a valued member of Oracle Cloud Customer Connect.

      To answer your question about images:

      1. You can embed the image directly in specific locations of your post/comment, if it is hosted on any public domain with the image URL available for any one to view. Once you have the image URL's, you can click on the image icon which is the 3rd icon from the left in the editor.


      Test Image

       

       

       

      Once you click the 3rd button on the editor, you have multiple options to reference the image and it will appear in the place where you want as illustrated above.

      You can also click on the source button / link (3rd from right) to update or add HTML code for the same.

      If you want to upload an image from your local drive, it always shows up below the post/comment. You cannot customize the location for an uploaded image.

      To upload an attachment, you can click on Attach File link at the bottom of the editor and browse for the local directory to upload the file.