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    Bernice Lam
    February 2019 Newsletter – Engagement Cloud ER Process C...
    Announcement posted February 28, 2019 by Bernice LamBronze Crown: 15,000+ Points, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards 
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    Title:
    February 2019 Newsletter – Engagement Cloud ER Process Change, Plus Las Vegas Details and More!
    Announcement:
     
    Oracle Cloud Customer Connect
    Monthly Newsletter – February 2018

    Change in Enhancement Request Process for Engagement Cloud Customers

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    Oracle Engagement Cloud is transferring the Enhancement Request (ER) process from My Oracle Support to Cloud Customer Connect's Idea Labs. The target date for this change is April 1, 2019.

    This move is part of our ongoing initiative to continuously improve the customer experience and transparency of the enhancement request process and delivery. For more details, reference this announcement.

    Join our webinar on March 14, 2019, at 9 AM Pacific Time to hear more details, see a demonstration, and participate in our Q&A session. You can also review the FAQ document regarding this change on Cloud Customer Connect.
     

    Reminder: Change in HCM Cloud ER Process

     

    Attention Oracle HCM Cloud Customers: As a friendly reminder, please note that after March 1, 2019, your enhancement requests can no longer be submitted through My Oracle Support for HCM Cloud. See our past announcement and listen to the webinar recording for more details. You can also review the FAQ document regarding this change. We look forward to seeing you in the Idea Labs!

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    Join Us at Modern Business Experience and Modern Customer Experience

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    Cloud Customer Connect will be setting up shop at the beautiful Mandalay Bay Resort in Las Vegas, March 19 – 21 to attend Modern Business Experience and Modern Customer Experience. Stop by our booth to check in – and discover how to star in a Customer Connect testimonial video!  Find us at the Mandalay Bay Convention Center – Level 2, Booth #EYS03.

    And don't forget, code ModernCCC secures you and your colleagues a $995 registration rate for either Modern Business Experience or Modern Customer Experience

    You can star in a Cloud Customer Connect video! We are actively seeking conference attendees to help us kick off a super new testimonial video series. To participate, please contact Mimi Won-Yuen to book a production time slot.

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    Learn Oracle Cloud Essentials – Free from Oracle University

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    Oracle LaunchPad provides essential training and best practice content via a 24/7 digital learning experience – allowing for a customized, streamlined onboarding process. You can choose where to get started with your Oracle SaaS product education and then follow your own path and learning pace.

    Find thousands of learning topics in an easy-to-navigate platform, test your knowledge with skill checks and climb the ranks with points and badges as you learn. From the Oracle LaunchPad home page, you can explore the additional free offerings, including:


    View the replay of our recent Community webinar event for more information.
    Start today or contact Oracle University with your questions. 

     

    Top Networkers

    Based on members’ cumulative activity as of February, here are the Top 10 Networkers who have built the most connections on the community. To add someone to your personal network, simply go to the member's profile, then click the Add to My Network button. Once added, you will see their posts and comments under My Network from the My Stuff menu at the top right of the page.

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    Interested in building your reputation within the community? Check out our Reputation Management page to get started.

    1. Abul Khair, Metronlinx – 206 Connections
    2. Sricharan Monigari, The Hackett Group – 181 Connections
    3. Robin Chatterjee, Tata Consultancy Services – 168 Connections
    4. Katrina Boyajian, University System of New Hampshire – 166 Connections
    5. Pierre Laurin, MBA, The Cloud Connectors – 163 Connections
    6. Siva Kumar, Mouser Electronics – 159 Connections
    7. Charles Zimmerman, MyLearn.me – 123 Connections
    8. Rahul Thomas, Cognizant – 110 Connections
    9. Sunny Todkari, Jade Global, Inc – 105 Connections
    10. Santhosh Bachu, Sierra Cedar – 87 Connections

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    Did you know?

    You can update your Areas of Interest by going to your profile and clicking on "Edit Areas of Interest". Then add or remove areas of interest under Applications (SaaS) and/or Technology (PaaS & IaaS). Updating this information in your profile ensures you have access to all content that is relevant to you. Note that some selections may require approval. 

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    Upcoming Conferences

    Alliance 2019

    March 19–21, 2019

    Las Vegas, NV

    Modern Business Experience

    March 19–21, 2019

    Las Vegas, NV

    Modern Customer Experience

    March 19–21, 2019

    Las Vegas, NV

    Oracle OpenWorld Asia

    March 26–27, 2019

    Singapore

    ODTUG Kscope2019

    June 23–27, 2019

    Seattle, WA

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