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    Anil Kumar
    Custom Action Name is not visible in Screen layout
    Topic posted February 7, 2019 by Anil KumarRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    32 Views, 9 Comments
    Title:
    Custom Action Name is not visible in Screen layout
    Summary:
    Custom Action Name is not visible in Book New Activity Screen layout
    Content:

    Hi,

    I have created an Action Name as shown in the attached screenshot and associated the Action Name as button into Book Activity Screen in the Version 18D. But after the instance upgrade to 19A, i was not able to see the custom button on Book Activity Screen and also i was not able to find the Actions Tab in Screen Layout to add it again. Please find the two screenshots (Action Screen & Book Activity Screen Layout) attached for your reference.

    Thanks,

    Anil

    Version:
    19A
    Image:

    Comment

     

    • Zsolt Tolgyesi

      Hi Anil,

      What's happen if you select "*Screen type" as "Plugins" on the second screen?

      Regards,
      Zsolt

      • Anil Kumar

        If i select "Screen Type" as "Plugins", i don't see any custom Actions. Screenshot is assigned for your reference. The same configuration is worked in 18D.

    • Richard Laird

      Check that it's assigned to the correct Entity. I've had issues with this too since the 19A upgrade.

      • Anil Kumar

        Hi Richard,

        The Book_Activity is available only under the entity "Resource". The same configuration is worked in 18D. Screenshot attached for your reference.

        Thanks,

        Anil

    • Richard Laird

      Hi,

      Were you able to try this against a different entity? I appreciate that it was working in 18D, but trying it with the new format of forms etc shouldn't hurt.

      Thanks

    • Anil Kumar

      Hi Richard,

      I tried with other Entities also. but still I was not able to view Custom Plugins(Action) in "Book New Activity" Screen from User Type "Technician" in the version 19A. Please help me to find out this.

      Thanks,

      Anil