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Topic

    Burakcan Sencan
    Community notification issues
    Topic posted April 15, 2019 by Burakcan SencanBronze Trophy: 5,000+ Points, tagged Community Homepage, Help Center, Subscriptions 
    63 Views, 6 Comments
    Title:
    Community notification issues
    Summary:
    Email notification is not working
    Content:

    Hi all,

    Last 10-15 days I couldn't get any mail about my posts or comments. I checked all of the times and even I subscribe some comments I couldn't get any notifications. I thought there was an issue and it will be alright in time but it didn't. So, I thought maybe there is an problem and I should give feedbacks.

    It is really hard tracking all posts or comments manually sometimes. Notifications were really helpful. I hope it will be working soon.

    Do you have same issue? 

    Best Regards,

    Burakcan

    Comment

     

    • Hemal Kapasi

      Hi Burakcan,

      Thank you for inform ing us about the notification issue. We apologize for the inconvenience. There is an issue about notifications on comments that we are aware of. The notifications for new posts are still working as expected. Can you please reconfirm if you are not even seeing the notifications for posts?

      Our team is currently debugging the comment notification issue. The system notifications will start working as soon as they identify and fix the problem.

      Regards
      Hemal

      • Burakcan Sencan

        Hi Hemal,

         

        Yes I can't even see the notifications for posts unfortunately. I am tracking all of my posts or comments one by one in these days.

        Thank you for your interests, I'm glad you aware of this.

        Best Regards,

        Burakcan

    • Kristin Payne

      Yes, this is happening to a number of people in the community. I submitted an SR about a week ago and have since been referred to this page. Email notifications are not being sent for any comments on posts. Email notifications for new topics posts are being sent.

      I've mentioned this here in the Learn forum and a handful of people responding that they too are seeing this behavior: https://cloudcustomerconnect.oracle.com/posts/321e12a69a 

      Thanks -

      Kristin

      • Burakcan Sencan

        Hi Kristin,

        I don't receive any notifications not only comments also new posts too unfortunately.

        I have to check every my posts and comments when I want to see if any action is happened.

        Best Regards,

        Burakcan

    • Burakcan Sencan

      Hi,

      Today I received an email to my post. I guess this problem is solved.

      Best Regards,

      Burakcan

      • Hemal Kapasi
        Hi Burakcan,
        
        You are right. The issue has been resolved recently. We are reviewing it 
        for a couple of days to ensure that everything is working as expected 
        prior to notifying you about the same.