Supplier Management

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Topic

    Jeroen Sprangers
    Supplier Registration Requests Reject Reason
    Topic posted January 24, 2017 by Jeroen SprangersBronze Medal: 1,250+ Points, tagged Supplier Registration 
    137 Views, 7 Comments
    Title:
    Supplier Registration Requests Reject Reason
    Summary:
    Supplier Registration Requests Reject Reason unknown
    Content:

    Hi,

    We have suppliers registrating through the External Registration page. This is triggering a Supplier Registration Request. However some request are directly rejected automatically when the suppliers submits. In the overview page we can see it is rejected. That however does not show the exact reject reason.

    Where can we see the exact reject reason for the requests? Is there also a report which is showing this for multiple suppliers so we can check all rejects suppliers in one shot?

    Comment

     

    • Piyush Singh

      Registration Requests, if cannot be routed for approval due to incorrect rule setup or for any other SOA failure (in which case routing cannot be done), will get rejected. Going forward, there will be notifications for Supplier Administrators who will receive them when any approval request routing fails. It is Supplier Admins task to evaluate the failure and fix if any issue is identified.

      To answer your other question, there is no report for this specific case. But, we are sure, you still can use Manage Supplier Registration Requests page to filter rejected requests.

      Hope this helps. 

    • Piyush Singh

      Registration Requests, if cannot be routed for approval due to incorrect rule setup or for any other SOA failure (in which case routing cannot be done), will get rejected. Going forward, there will be notifications for Supplier Administrators who will receive them when any approval request routing fails. It is Supplier Admins task to evaluate the failure and fix if any issue is identified.

      To answer your other question, there is no report for this specific case. But, we are sure, you still can use Manage Supplier Registration Requests page to filter rejected requests.

      Hope this helps. 

    • Jeroen Sprangers

      Hi,

      Thanks for your answer. Indeed in the Manage Supplier Registration Requests page we are able to filter on rejected requests.

      However if we have located them and click on them to see the details we are not seeing the actual rejection reason.

       

      You described: Going forward, there will be notifications for Supplier Administrators who will receive them when any approval request routing fails. It is Supplier Admins task to evaluate the failure and fix if any issue is identified.

      Is this already in place or is this future use? Currently the Supplier Administrator are not receiving this.

       

      So where can we check what the actual rejection error is? Is there a place where we can see this?

       

    • Piyush Singh

      The mentioned notification is planned for future release (reason you are not getting it now). The notification will communicate the issue in general but will not give exact failure reason.

      Also the reasons for approval failure leading to auto rejection are limited and in general if you have only some requests (not all) getting auto rejected, which is the case for you, the issue has to be with approval rules configuration.

      Hope this helps.

    • Jeroen Sprangers

      Okay, thanks we will check our approval rules configuration.

       

      Are the limited number of reason for approval failure leading to auto rejection documented somewhere? 

      I can imagine for instance that if the tax payer id or DUNS number is duplicate it errors out. But in the documentation I cannot find what the exact checks are that are being performed and when the result is an error.

    • Piyush Singh

      We do not have explicit reasons documented. The rule of thumb is to reject, if during the approval flow, application fails to find approvers to route the request for next approval action.

      Cases like DUNS number duplicate etc. do not lead to the rejection of request upfront. For such cases, supplier creation fails which happens after the registration request is approved.

      Hope this helps.

    • Jeroen Sprangers

      Okay, thanks for your answer and help.