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    Suresh Kumarasamy
    Inactive check book listing in "Create Printed Payment...
    Topic posted February 25, 2019 by Suresh KumarasamySilver Trophy: 7,500+ Points, tagged Budgetary Control, Cash Management, Configuration, Financials, Help Center, Invoice Imaging, Payables, Period Close / Reconciliation, Search, Setup / Administration, Subledger Accounting, Tip 
    75 Views, 7 Comments
    Title:
    Inactive check book listing in "Create Printed Payment Files" program
    Content:

    We are using payment batch functionality to print the checks, when user print using "Create Printed Payment Files" system is listing out all active and inactive check books in the list of value. But when i inactivated my check book in bank master, it should not have listed me to select for printing. Due to this we are facing issue when format the payment file. error is "error : the message is an insufficient number of payment are available for printing"

    This error could have easily avoided if we have the completed check book not listed in the "Create Printed Payment Files"

    Can any one experienced to come across this scenario. ?

    Image:

    Comment

     

    • Becky Alvarez

      Can provide a screen shot of the payment document setup for one of the currently inactive "check books" please?

    • Becky Alvarez

      Thanks.  One more thing.  Did you log an SR for this.  I need that SR number if not, can you log one and give me the SR number?  Once I have that the developers will work on a fix for this as this definitely appears to be a bug.

      • Becky Alvarez

        I will make sure that support knows I asked you to log the SR so you won't be asked to provide a bunch of information after you have logged the inital SR with the initial problem description.  Also upload all the screen prints from this post to the SR.

        • Suresh Kumarasamy

          Thank you for you support.

          I have already logged in the SR. "SR 3-19493850741 : Inactive check book listing in "Create Printed Payment Files" program",

          Please find below response 

          Hi, 

          Currently there is no option to stop the appearance of inactive check book. 

          There is a code fix bug 29045348 logged for the issue,a notification would be delivered once the codefix is available. 

          Thanks, 
           

          FYI, attached problem screenshot

           

           

    • Becky Alvarez

      Yes that is why I asked you to log the SR so that we could attach it to the bug.  I have also requested that the but be moved up in priority since we now have 2 SRs attached to it.  I have spoken directly to the developers and they are aware so hopefully a fix will be out in the next quarterly update but cannot say for sure.

    • Suresh Kumarasamy

      Thank you Backy for your extended support, Hopefully we will see the next update.