B2C Servicepublic

Knowledge Management

Get Involved. Join the Conversation.

This is a public Forum  public

Topic

    Aditya varma
    How to add and an attachment manually to an Article?
    Topic posted October 21, 2019 by Aditya varmaRed Ribbon: 250+ Points, tagged Knowledge Foundation 
    35 Views, 4 Comments
    Title:
    How to add and an attachment manually to an Article?
    Summary:
    How to add and an attachment manually to an Article?
    Content:

    Hi,

     

    We are trying to add an attachment to an Article and we couldn't see the option. We have refereed to the below document. Please let us know if anything is missing in the configuration

    Image:

    Comment

     

    • Anthony Smith

      When editing an answer you should see this tab - use it to add attachments to your aswer:

      Using the console:

      Or using BUI:

      If you don't have that tab, you can add it in by going to your config and selecting workspaces:

      Then find your "Answer workspace", add a new tab, go to "Insert control" and add "File attachments"

       

      Lastly - if you can add attachments but cannot see them in CP, you'll need to update your answer template:

      1. Edit detail.php
      2. Add this code where you want the attachments to show up i.e. below the answer, etc:
        <div id="rn_FileAttach">
                <rn:widget path="output/DataDisplay" name="Answer.FileAttachments" label="#rn:msg:ATTACHMENTS_LBL#"/>
            </div>
    • Aditya varma

      Hi,

      We are actually looking the knowledge article in Oracle Engagment Cloud.

       

      Thanks,
      Aditya

    • Sombit Chakraborty

      Hi,

      The below steps works. Sure I will tag to the relavent one.

      Setup and maintenance--> Service

      Functional areas --> Knowledge Management

      select all task --> Knowledge content Type -->Manage Knowledge Content Types- > FAQ -->Click Next --> Scroll Down --> Enable the checkbox for file attachment --> Click Done

      Thanks,

      Aditya

     

    community forum