Field Service

Get Involved. Join the Conversation.

Topic

    VishnuSurya Pinnamaraju
    Is Field Service Integrated with Fusion Maintenance.
    Topic posted August 7, 2019 by VishnuSurya PinnamarajuSilver Medal: 2,000+ Points, tagged API / Integration 
    23 Views, 9 Comments
    Title:
    Is Field Service Integrated with Fusion Maintenance.
    Summary:
    Is Field Service Integrated with Fusion Maintenance.
    Content:

    Hi,

    Can we create Maintenance Work Order in Fusion Maintenance Module from the Service Request which is created in Fusion Service Module.

    Is Service Cloud Integrated with Maintenance Cloud ?

    Please try to respond at the earliest.

    Regards,

    Vishnu.

    Version:
    19B

    Comment

     

    • Thiyag

      There is no OOTB integration available between OM with OSvC / OFSC, we have to built a custom solution either with Paas or others.

      Thanks

      Thiyagu

      • VishnuSurya Pinnamaraju

        Hi Thiyagu,

        Thanks for your comments, My query is regarding the integration between Field Service and Maintenance Modules.

        Is Field Service Cloud Integrated with Maintenance Cloud ?

        • Thiyag

          No Vishnu, there is no OOTB integration available between OFSC and any of the Fusion modules.

    • VishnuSurya Pinnamaraju

      Hi,

      Do we have any solution for our requirement. We would like to create Work Order in Fusion Maintenance based on the Service Request raised in Field Service, Please suggest.

      • Thiyag

        I am not sure whether i understood the statement you mentioned, from OFSC we cannot create any service request.

        But in maintenance you can create i believe, from that (using middleware) you can call the API of OFSC to create an activity and assign it to the respective technician. Hope this is what the expectation is..

        Thanks

        Thiyagu