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    Aff Team
    How to update Source in OIC
    Topic posted November 13, 2019 by Aff TeamGreen Ribbon: 100+ Points, tagged Integration 
    15 Views, 4 Comments
    Title:
    How to update Source in OIC
    Summary:
    How to update Source in OIC
    Content:

    Hi Experts,

    We have created an integration between Engagement Cloud and EBS.

    When any customer created in Engagement Cloud got created in EBS as well. I am populating Engagement cloud party number and party id in EBS. Now i want to update back Engagement Cloud that party as well with the generated CUST_ACCOUNT_ID column in EBS. So that customer in both system have ids to remain in synch.

    Engagement cloud have EBS column reference and EBS have engagement cloud reference.

    For Example:

    Before Integration:

    Engagement Cloud: 

    Party Number: 123

    Party Name: ABC

    Reference Column: null

    EBS

    Party Number: null

    Party Name: null

    Reference Column:null

    After Integration

    EBS:

    Party Number: 789 (Auto Generated)

    Party Name: ABC

    Reference Column:123

    Engagement Cloud: 

    Party Number: 123

    Party Name: ABC

    Reference Column: 789 (Party Number from EBS)

     

    How can we achieve the same?

    Regards,

    Zahid Rahim

    Comment

     

    • Ankur Jain

      Hi Zahid,

      Before I suggest something, please let me know how you are planning to connect both the systems. Is this via REST / SOAP or inbuild adapters.

      Regards,

      Ankur

      • Aff Team

        Source: Engagement Cloud Adapter - Business Events - Customer Account Created

        Target: EBS Soap Adapter - Soap WSDL to create Account HZ_CUST_ACCOUNT_V2PUB

        • Ankur Jain

          Hi.

          Below are the steps which can be used to achieve use case:

          • Create two connection one with  Engagement Cloud Adapter and another with SOAP adapter
          • Create a App driven orchestration integration and Use Engagement Cloud Adapter as a trigger to Subscribe "Customer Account Created" event
          • Drop SOAP adapter to push (Party Number, Party Name) into EBS via SOAP
          • The EBS will send you response as "Party Number" which you can send back to Engagement Cloud 

          Regards,

          Ankur