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    Karthick R
    Are business event available to capture customer account...
    Topic posted October 10, 2019 by Karthick RRed Ribbon: 250+ Points, tagged Adapters, API, Cloud, ERP Cloud, Events, Mapping, Orchestration, PaaS, REST, Sales Cloud, SOAP, Web Services, xml 
    36 Views, 1 Comment
    Title:
    Are business event available to capture customer account creation/update?
    Summary:
    Are business event available to capture customer account creation/update?
    Content:

    Hi Everyone,

    I'm looking for a business event that triggers when a (Trading Community) customer account is either created/updated in Oracle Fusion.

    I referred the below supported business events documentation available for Oracle Sales cloud but it doesn't point out customer account events.

    https://docs.oracle.com/en/cloud/paas/integration-cloud-service/icssc/oracle-sales-cloud-capabilities.html#GUID-BF281C4F-D708-4AAA-B983-33DAA8E6AB7E

    Please advise.

    Regards,

    Karthick.R

    Version:
    Oracle Fusion application 19b (11.13.19.04.0)

    Comment

     

    • Karthick R

      Hi Everyone,

      FYI

      I raised this question to Oracle Support and received the below response.

      Q1 - Can you please specify, whether business events are available to capture creation/update of customer account in fusion? Because if events are present we can use it in OIC.

      A - There are no existing business events that notifies the ICS ERP Cloud Adapter on creation/update of a transaction or a customer

      Q2 - Can you please elaborate the Business event - Account Created Event, Account Updated Event in the supported business event section. Is the above business events discusses about customer account creation and update?
      https://docs.oracle.com/en/cloud/paas/integration-cloud-service/icssc/oracle-sales-cloud-capabilities.html#GUID-BF281C4F-D708-4AAA-B983-33DAA8E6AB7E

      A - The alternative solution is to design BIP reports to run at reasonable regular intervals.
      Find more details in "Business Events for Receivables Invoice and Customer Creation ( Doc ID 2257706.1 )"

      Regards,

      Karthick.R