Supplier Management

Get Involved. Join the Conversation.

Topic

    Dave Dengate
    Supplier Portal change stuck as pending
    Topic posted May 30, 2017 by Dave DengateBlue Ribbon: 750+ Points, tagged Approvals/Notifications, Public Sector, Supplier Profile Management, Supplier Registration 
    63 Views, 1 Comment
    Title:
    Supplier Portal change stuck as pending
    Summary:
    Supplier Portal change request is stuck as pending
    Content:

    A Supplier has submitted a change to the Contact details via the Supplier Portal. The notification has not been received by any of the Approvers and the change is stuck as ‘Pending’. 

    How do we get this change processed so we and/or the Supplier can again amend the Contact Details ? 
     

    Comment

     

    • Hong Gao

      From internal suppliers work area, you can navigate to the profile of this supplier.  The profile would be locked because of the pending change request.  There is a button to Cancel change request.  You can take that action and the profile will be opened up.

      Regards,

      Hong