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    Janusz Jasinski
    Can a supervisor view an agents chat as it is happening?Answered
    Topic posted October 19, 2018 by Janusz JasinskiSilver Crown: 22,500+ Points, tagged Chat 
    53 Views, 1 Comment
    Title:
    Can a supervisor view an agents chat as it is happening?
    Summary:
    Can a supervisor view an agents chat as it is happening?
    Content:

    Hi,

    Let's say Agent A has a chat going with a customer. Can their supervisor view that chat as it is happening? If so, how would we go about enabling this?

    Thanks,

    JJ

    Best Comment

    Jessica Bradley

    Hi JJ,

    Yes, a supervisor can monitor active chat sessions. This feature is available for agents using .Net and Agent Browser User Interfaces.

    More information can be found here: 

    Answer 2441: How can I enable a staff member to monitor chat sessions?

    --Jessica

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