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Topic

    Charles Lickly
    Handling Asian Language Searches (Simplifed Chinese)
    Topic posted January 31, 2012 by Charles LicklyRed Ribbon: 250+ Points, last edited February 1, 2012 
    334 Views, 1 Comment
    Title:
    Handling Asian Language Searches (Simplifed Chinese)
    Content:

    We have been trying to impliment a Simplified Chinese customer portal interface with RightNow for over a year now and have not been able to successfully get an interface that our customers can search with any kind of search relevency and accuracy.

    Has anybody else been able to impliment a Simplified Chinese KB instance?  What sort of prep work did you have to do.  We have rebuilt (with RightNow Professional Service guidance) the language dictionary no less than 5 times and at time it made the search worse.  We after a year of trying different things back and forth we are at our wits end and may have to abandon the whole initiative in China. 

    Sucessfull implimentation of a different double-byte language would also be useful (Korean / Japanese / etc...)

    Thanks a ton...

    Comment

     

    • Charles Lickly

      A little more on this,

      Has anybody used other language term (in the case Simplified Chinese) to put into their Keywords for the English answer to allow for a more globalized structure.

      Thank you,