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    Dev Aditya
    Integration- Oracle bot to Oracle Service Cloud
    Topic posted September 24, 2018 by Dev AdityaGold Trophy: 10,000+ Points 
    45 Views, 1 Comment
    Integration- Oracle bot to Oracle Service Cloud

    Hi Experts,

    We are trying to integrate Oracle Bot with Service Cloud. Below is the configuration area at the bot side.

    We want to understand if anything needs to be enabled to at Service cloud to make this handshake work. Below is the screenshot of the configuration. However, when we do “Agent Initiation” from the Bot, we are not getting any response.  

    Many Thanks,





    • Pramod Vasudeva Murthy

      This is fairly new in market and also very few wold have tried. Doubt if we have any docs around it also.

      I was part of this seminar and was told that there is a hidden configuration around this. We need to raise a SR to Oracle Support to enable this.

      You could start with that.