Self Service Procurement

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    Ashok
    How to troubleshoot an error in the Self Service Receiving...
    Topic posted October 6, 2018 by AshokBlack Diamond: 60,000+ Points, tagged FAQ, How-To, Inventory Cloud, Tip 
    64 Views, 2 Comments
    Title:
    How to troubleshoot an error in the Self Service Receiving flow
    Summary:
    How to troubleshoot errors in the Self Service Receiving flow
    Content:

    Customers

    I thought I would pass on some useful information that we obtained as a reminder to you on an issue that customers report. 

    Problem:

    A few customers reported that they were able to successfully receive items through Inventory but the same process flow failed through Self Service Procurement

    Solution:

    We had published an article that gave you a primer on how to receive in Self Service Procurement previously

    Here is the link as a reminder: https://cloudcustomerconnect.oracle.com/posts/cd88b06cc1

    In addition, the Receiving team shared this information that I think would be useful to you the next time you encounter the issue:

    Please run the diagnostic script "Receiving Document Activity" by providing the PO # and the Sold to Legal entity for the PO. This diagnostic script will list the exact reason/s for the error on Submit - in the section entitled Staged Receiving Headers, Staged Receiving Transactions and Staged Receiving Errors.

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