Self Service Procurement

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    How to troubleshoot an error in the Self Service Receiving...
    Topic posted October 6, 2018 by AshokBlack Diamond: 60,000+ Points, tagged FAQ, How-To, Inventory Cloud, Tip 
    72 Views, 2 Comments
    How to troubleshoot an error in the Self Service Receiving flow
    How to troubleshoot errors in the Self Service Receiving flow


    I thought I would pass on some useful information that we obtained as a reminder to you on an issue that customers report. 


    A few customers reported that they were able to successfully receive items through Inventory but the same process flow failed through Self Service Procurement


    We had published an article that gave you a primer on how to receive in Self Service Procurement previously

    Here is the link as a reminder:

    In addition, the Receiving team shared this information that I think would be useful to you the next time you encounter the issue:

    Please run the diagnostic script "Receiving Document Activity" by providing the PO # and the Sold to Legal entity for the PO. This diagnostic script will list the exact reason/s for the error on Submit - in the section entitled Staged Receiving Headers, Staged Receiving Transactions and Staged Receiving Errors.