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Topic

    Baljeet Singh
    REST API Call Limit Per Day
    Topic posted September 18, 2019 by Baljeet SinghRed Ribbon: 250+ Points, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP 
    32 Views, 1 Comment
    Title:
    REST API Call Limit Per Day
    Summary:
    Limit to call different REST API for different end point
    Content:

    Hi,

    I am curious to know the limit of REST API call per day to service cloud. How many times we can call REST API endpoint for different objects i.e. Incident, Contact, Organization etc. We have requirement where volume of incident creation is 3 Millions per year. We have integrated OSvC with third party system. Every time incident is create in OSvC we need to call REST API end point to sync data with third party software but volume of call is more then we expected initially.  

    I believe there is per day REST API call limit.

    Does anyone knows API limits per minute , per day & number of transactions ?

    Appreciate your support

    Baljeet Singh

     

    Version:
    Oracle Service Cloud 19 B

    Comment

     

    • Robert Surujbhan

      Hi Baljeet, to understand API usage limitations for your account, consult the official Services Descriptions and Metrics document (link below).  Basically, public API operations (SOAP or REST) are bundled and allocated based on the license type chosen and the number of agent seats purchased.  There is an absolute daily threshold, but it is very high and you will likely not reach it in your scenario!

      Oracle Customer Service and Support Cloud Services Descriptions and Metricshttps://www.oracle.com/us/corporate/contracts/rightnow-service-descriptions-1885273.pdf