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Topic

    Vijay Jayavarapu
    Is there any integration between Oracle Service Cloud and...
    Topic posted August 16, 2018 by Vijay Jayavarapu 
    56 Views, 3 Comments
    Title:
    Is there any integration between Oracle Service Cloud and Oracle HCM?
    Content:

    My client wants to use OSVC to  manage help tickets logged by internal employees. As you may have guessed, we need the ability to select existing employee record while creating an incident.  

    Question:

    Is there any native integration that can help me pull CONTACT data which is stored in Oracle HCM? Any input would be appreciated.

     

    Thanks,

    Vijay

    Comment

     

    • Luuk

      I don't think there's a native integration between the two products. But OSC has a REST and SOAP API which you can use to make this yourself.

    • Kishore Madhavan

      @Luuk: Has anything changed recently from Aug 16 or it still stays the same?

      @Vijay Jayavarapu : Have you tried using Osvc's REST API for Integration btw HCM Cloud and Oracle Service and how did it go?

       

    • Maruvada Manoj

      Hi, 

      I think with HCM Cloud Adapter, we can create connection and then process via Oracle Integrating cloud(ICS) to Service cloud.

      Regards

      Manoj