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    Esteban Olivas
    Load of activities in the bucket missing in routing.Answered
    Topic posted May 20, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    27 Views, 4 Comments
    Title:
    Load of activities in the bucket missing in routing.
    Summary:
    I loaded some activities to the bucket, but the activities are not reflecting in the routing plan
    Content:

    I'd like to know why the routing plan is not detecting the activities in the bucket.

    I'll attach a screenshot. 

    Version:
    19B
    Image:

    Best Comment

    Anil Kumar

    Hi Esteban,

    The Routing Plan consists all the parameters to be configured to display the Activities to be Routed. Please check the Routing Plan Parameters once again or share the Routing Plan screenshot. The Zip Code provided in the Activity will define the Work Zone for that Activity. This Work Zone should match with any of the Resource's Work Zone while the Routing executes. Please make sure the Resource's work zone is matching. That helps us to guide you.

    Anil

    Comment

     

    • Anil Kumar

      Hi Esteban,

      The Routing Plan consists all the parameters to be configured to display the Activities to be Routed. Please check the Routing Plan Parameters once again or share the Routing Plan screenshot. The Zip Code provided in the Activity will define the Work Zone for that Activity. This Work Zone should match with any of the Resource's Work Zone while the Routing executes. Please make sure the Resource's work zone is matching. That helps us to guide you.

      Anil

    • Esteban Olivas

      Hi Anil

      This is my current configuration.

    • Anil Kumar

      Hi Esteban,

      Could you please update the below parameters and check. These should work. 

      Try to schedule activities to service window start - True

      Center point home zone support - True

      Home zone radius - (32.18) Miles with overstep weight - (4)

      Please update the Filers if not configured. These will show up the Technicians.

      -----Activities in the routing bucket that should be assigned

      -----Non-scheduled activities in the routing bucket that should be scheduled and assigned

      Thanks,

      Anil

    • Chris Phillips

      Hi Esteban,

       

      Before changing anything that Anil has suggested below, i'd look at your routing filters and check to make sure you are picking up Scheduled and Non-Scheduled activities from the bucket as appropriate. The fact you are picking up no activities at all suggests to me there may be an issue with your filters. Can you share the config?

       

      KR

      Chris