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    Tad Maeda
    Missing registered email address of user id
    Topic posted June 1, 2016 by Tad MaedaGreen Ribbon: 100+ Points 
    59 Views, 2 Comments
    Title:
    Missing registered email address of user id
    Summary:
    PLease tell me how to confirm other user's registerd email address of user id.
    Content:

    The customer tried to create account on Apps Customer Connect several times by two different email address.

    I can see one customer's name on Apps Customer Connect.

    Problem is the customer can not make sure which email address is applied.

    Is there any way to confirm registered email address ?

     

    Comment

     

    • Bernice Lam

      It is usually the corporate address, and it should be the same email used to create the Oracle Single Sign-On account.

      If your customer contact still has a problem logging in, please email us at appsconnect-help_ww@oracle.com and let us know the customer's name.  We can lookup the email address used to create the account.

       

      • Tad Maeda

        I apologize responding late.

        The customer has two corporate email address. One is root domain and another one is include sub-domain. The customer still have the issue.

        I will send e-mail to appsconnect-hlp_ww@......

        I appreciate your advice.