Field Service

Get Involved. Join the Conversation.

Topic

    Prashant Singh Bhadauria
    Update a custom property via set_property Message scenario
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    47 Views, 4 Comments
    Title:
    Update a custom property via set_property Message scenario
    Summary:
    Updating the custom property which the change in Status of the Property
    Content:

    Hello Experts,

    I am currently trying to update the set_property and are currently facing error as the wrong configuration.

    Can someone share the correct format to update the system property and customer property via Message scenario?

    We are currently following the below steps for updation:

    1. Adding the Trigger: Not Done as per our current scenario.

    2. In Setting adding the Delivery Channel as Set Property.

    3. Adding the updated value of the property in the Patterns.

    For example: 

    Message Body :

    appt_number=12432

     

    Do let us know what should is the property methodology of updating the property via Message Scenario

    Comment

     

    • Zsolt Tolgyesi

      Hi Prashant,

      I also curious about this, because the documentation isn't has examples. Can you try with the below format?

      <message>
      <f n="appt_number">12432</f>
      </message>

      Thanks,
      Zsolt

    • Mikhail Arzamastsev

      Hi Prashant,

      You need to create a message step with the Set Property type and customize Patterns. I've attached screenshots with possible configuration parameters.

      There are several options to customize Patterns. You can set a specific value to a property or you can assign the value of the system property to the custom one. You can check a screenshot with an example.

      PS: Placeholders can be found here:

      https://docs.oracle.com/en/cloud/saas/field-service/18d/famsc/message-content.html#r_activityPlaceholders

      Kind regards,

      Mikhail

       

       

       

      5.png (5KB)
    • Mikhail Arzamastsev
    • Antonio Carmona

      Hello,

      In this example you can see how to set appt_number with the value of activityId

      Hope can help.

      Regards