Field Service

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    Prashant Singh Bhadauria
    OFSC Triggers
    Topic posted October 27, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    OFSC Triggers
    Field Service Trigger Information: Activity Delayed and Activity Prior Updates

    Hello Experts,

    I am working on use-case based on triggers that cover the following Scenario:

    1. Prior updates on the activities that are about to be delayed.

    Example: If the resource is currently performing a task at 8 AM and the job gets extended. Based on that the task at 4 PM will get delayed (Activity might get delayed error message being displayed in time view). The updates should be sent to the dispatcher informing the Activity at 4 PM will get delayed.

    2. Prior updates on Second Activity when the prior Activity has been completed.

    Example: We have two activities assigned to the resources.

    Activity A: Position in Route 1

    Activity B: Position in Route 2

    When the resource completes the Activity A, the Field Service should send an update about Activity B. The Information should contain the message ' The Field Service Personal is arriving at your Location'

    Please let me know if the given use cases are feasible.


    Thanks in Advance.


    Prashant Singh Bhadauria