Payables & Cash Management

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    Renan Robles
    Invoice escalation rule
    Topic posted July 15, 2019 by Renan RoblesBronze Medal: 1,250+ Points, tagged Payables 
    46 Views, 2 Comments
    Invoice escalation rule
    Can a rule be set to stop before escalating to last level approver?

    Currently we have an invoice escalation rule setup so that after a certain number of days if an invoice has not been approved it will escalate to the approvers manager. This continues to escalate until it reaches the CEO. Our CEO does not want to receive any of these escalations.

    Is there a way to stop the invoice approval escalation before it reaches CEO level?



    • Suman Guha

      Moved from Purchasing forum.

    • Ankur Singhal

      Hi, Under the Finance Invoice Approval BPM Deadlines Configuration Settings, you can either set up the Escalation Level to be one level below the CEO or alternatively Set the Designation for the Highest Approver(for Escalation) Title/Designation to the one below your CEO. Please refer to the attached screenshot