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    Hardik Gupta
    Provider Not Specified- Integration of Oracle Service Cloud...
    Topic posted December 8, 2016 by Hardik GuptaGold Trophy: 10,000+ Points, last edited December 9, 2016 
    109 Views, 1 Comment
    Title:
    Provider Not Specified- Integration of Oracle Service Cloud and Field Service Cloud
    Content:

    Hi,

    I am doing an integration of service cloud and field service cloud. For this using the accelerator provided by Oracle. I have followed all the steps and while running in debug mode I have encountered the following error:

    {Oracle.RightNow.Toa.Client.InboundProxyService.ReportMessageElement}    Oracle.RightNow.Toa.Client.InboundProxyService.ReportMessageElement
            PropertyChanged    null    System.ComponentModel.PropertyChangedEventHandler
            code    "69124"    string
            codeField    "69124"    string
            description    "Queue is invalid: provider not specified"    string
            descriptionField    "Queue is invalid: provider not specified"    string
            result    "error"    string
            resultField    "error"    string
            @type    ""    string
            typeField    ""    string
     

    After trying multiple external Ids I am still getting this error.

    Also I noticed that the external ID value is null in the request. I am not able to figure out what is going wrong here!

    Thanks,

    Hardik Gupta

    Version:
    Service Cloud (Feb 2016), Oracle Field Service Cloud 16.8 (August 2016)

    Comment

     

    • Darrell Moore

      Hi Hardik,

      Did you ever find out what this error was and how to resolve?  I'm experiencing the same thing.

      Thanks,

      Darrell Moore