Field Service

Get Involved. Join the Conversation.

Topic

    Adam
    Implications of Overnight work settings in business rules
    Topic posted May 30, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    51 Views, 3 Comments
    Title:
    Implications of Overnight work settings in business rules
    Summary:
    what are the implications of Overnight work for setting value of 23 hours?
    Content:

    Our requirement is that technicians should be able to close/End their activities for next day if they forget. We want to use Overnight work functionality for this but I am not sure the implications of Overnight work. If I set 23 hours then what will be impacted? Oracle docs does not cover it much..

    Thanks

    Umer

    Comment

     

    • Zsolt Tolgyesi

      Hi Adam!

      AFAIK for example the Daily Extract script run is scheduled for after the system closes the previous day.

      Regards,
      Zsolt

    • Chris Phillips

      Hi Adam,

      We have our end of day set to +23 hours for this exact reason. The real implication is your daily extract wont be available until nearly +1 day later, so that is the soonest you can get any Oracle data for your own reports. 

    • Adam

      Below are the implications I have noted:

      • Daily extract will be delayed
      • Mobility user could start/end activities
      • Activities could be scheduled/Moved in the previous day
      • New activities could be created in the previous day

      Thanks