Policy Automation for B2C Service

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Topic

    kerry walker
    OPM errorAnswered
    Topic posted October 18, 2018 by kerry walkerBronze Trophy: 5,000+ Points 
    108 Views, 6 Comments
    Title:
    OPM error
    Summary:
    Can't get past this OPM error
    Content:

    Has anyone seen this error in OPM before?  I'm not quite sure how to get past it.  It happens when I attempt to open the word document that contains my rules (or even an empty word doc).  I've not been in OPA/OPM in a while, just FYI.  Thank you for any info you can provide!

    Version:
    18B
    Image:

    Best Comment

    Matt Sevin

    See this topic http://documentation.custhelp.com/euf/assets/devdocs/unversioned/PolicyAutomation/en/Default.htm#Guides/Policy_Modeling_User_Guide/Troubleshoot/Troubleshoot_OPM.htm

    Note the section related to unable to CAST COM object (related to MS Office PIA missing / corrupted).

    If the suggested actions do not resolve your issue, probably best to open a service request / bug report for further investigation (please include Policy Modeling diagnostic details - instructions are in the same topic above).

     

    Comment

     

    • Matt Sevin

      Try uninstalling Oracle Policy Modeling then run the installation as an admin user.  Please post back with the results. 

    • kerry walker

      Hey Matt, 

      Thanks for the reply.  I removed all instances of OPM on my PC, then re-downloaded it.  I am an admin on my PC, then I ran the install file as an administrator.  However, I still get the same error when I try to open a rulebase (word doc).  
       

      -Kerry

    • Matt Sevin

      See this topic http://documentation.custhelp.com/euf/assets/devdocs/unversioned/PolicyAutomation/en/Default.htm#Guides/Policy_Modeling_User_Guide/Troubleshoot/Troubleshoot_OPM.htm

      Note the section related to unable to CAST COM object (related to MS Office PIA missing / corrupted).

      If the suggested actions do not resolve your issue, probably best to open a service request / bug report for further investigation (please include Policy Modeling diagnostic details - instructions are in the same topic above).

       

    • kerry walker

      Hey Matt, 

      Thanks again for the information!  The text relating to the missing PIA is interesting.  I'll look into this and see if this helps.

      -Kerry

    • kerry walker

      Hey Matt, 

      I just wanted to follow up with our resolution.  We did end up getting our issue fixed.  After we removed the Registry entries that were specified in the error message (I think there were 3), we looked into the last option in the document you provided the link to.  Doing a Repair on MS Office ended up fixing the issues.  I assume it dealt with the missing or corrupt PIA (Primary Interop Assemblies) files.  Thank you again for your response!

      -Kerry

    • kerry walker

      Just to be clear, the entries we cleared in RegEdit all had this ID - 00020970-0000-0000-C000-000000000046