Supplier Management

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Topic

    Sabarish Ganda
    Supplier Profile Update ApprovalsAnswered
    Topic posted January 3, 2019 by Sabarish GandaGold Medal: 3,500+ Points, tagged Supplier Profile Management, Supplier Registration, Supplier User Account 
    233 Views, 9 Comments
    Title:
    Supplier Profile Update Approvals
    Summary:
    Supplier Profile Update Approvals are not working even after configuring them
    Content:

    I have setup some conditions in Supplier Profile Management Approvals, even then when I do some changes to the Supplier Profile, no approval workflow is triggered.

    Example: I have setup a condition: when a supplier bank details changes then it should go certain department, but when I test it, I am able to directly change it with any approval workflow.

    Please let me know if I have to change or enable anything?

    Version:
    Oracle Fusion R13

    Best Comment

    Aishwarya Pawar

    Hi Sabarish,

    Thanks for confirming that. So, the approval setup you have in place is for supplier facing profile change management, meaning it applies only to change requests raised by your supplier users.

    Consequently, these approval rules will not apply when an internal user is updating the supplier profile. Currently only changes captured to bank accounts associated to a supplier, address or sites by internal users can be routed for approval. Changes made to other parts of the profile by internal users are not routed for approval.

    The approval task you will need to use for this would be: Manage Internal Supplier Profile Change Approvals. You will also need to enable the offering Approve Internal Changes on Supplier Bank Accounts.

    Hope that helps!

    Thanks,

    Aishwarya

    Comment

     

    • Aishwarya Pawar

      Hi Sabarish,

      Will you be able to share screenshots of the approvals UI (the approval rule you have configured)?

      Thanks,
      Aishwarya

    • Sabarish Ganda

      Aishwarya,

      Please find the attached document 

      • Aishwarya Pawar

        Hi Sabarish,

        Thank you for the screenshot. Some more details needed:

        1) Can you confirm you have authored 3 rules in First Stage - Parallel Approval FRW. Screenshots seem to indicate that.

        2) Can you share the actions for all the rules? Cant find those details in the screenshot

        3) Would you be able to confirm that the entities that are expected to be reviewed and approved are enabled as such on the Configure Supplier Registration and Profile Change Request setup. I can help you navigate there is you'd like. This post from Piyush has more details on what the setup does: https://cloudcustomerconnect.oracle.com/posts/9da0b3ec46 

        4) Is there anyway you could first test with just one rule in 1 stage/participant type and confirm that it works as expected (after confirming the above 3 are in place). E.g. just keep the 3rd rule in the First Stage - Parallel Approval FRW and disable all other rules and participant types in both the stages. It will help isolate setup issues if any?

        Thanks,

        Aishwarya

    • Aishwarya Pawar

      Hi Sabarish,

      Thanks for the attachment. We will still need to take a look at how the entire rule is configured, including the Action. Would you be able to share that with us?

      Also, can you try updating the approval setup to include only 1 rule in one participant type of the first stage and see if it works? It will help isolate the issue you are running into.

      Also, are you editing the bank accounts as a supplier user or internal user (supplier administrator)? Can you share a screenshot of the View Change Request UI too?

      Thanks,

      Aishwarya

      • Sabarish Ganda

        Hi Aishwarya,

        As you asked I tried disabling all rules and enabled only one rule in first stage for address change as the conditions. Then I tried to change the supplier addresses but still they changed directly without going through workflow.

        I am editing all this as a internal user with supplier administrator role.

        Please find the attachment for all the details you asked for.

        Thanks,

        Sabarish

    • Aishwarya Pawar

      Hi Sabarish,

      Thanks for confirming that. So, the approval setup you have in place is for supplier facing profile change management, meaning it applies only to change requests raised by your supplier users.

      Consequently, these approval rules will not apply when an internal user is updating the supplier profile. Currently only changes captured to bank accounts associated to a supplier, address or sites by internal users can be routed for approval. Changes made to other parts of the profile by internal users are not routed for approval.

      The approval task you will need to use for this would be: Manage Internal Supplier Profile Change Approvals. You will also need to enable the offering Approve Internal Changes on Supplier Bank Accounts.

      Hope that helps!

      Thanks,

      Aishwarya