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Topic

    Scott Heidenreich
    Setting operating hoursAnswered
    Topic posted August 6, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    23 Views, 1 Comment
    Title:
    Setting operating hours
    Summary:
    How do I register my agency's operating hours in OSvC?
    Content:

    Hello,

    I found that I can register the hours chat is available in the interface configuration. And business hours in the SLA configuration.  Are those the only two places I need to register operating hours in OSvC to get the conditional chat widgets to work and other items that rely on operational hours?

    Thanks,

    Scott

    Version:
    18D

    Best Comment

    Ajay Yadav

    if you are not using Engagement Engine then for Chat operating hours changed by Interface configuration (which you already did), you can override the chat hours by using engagement engine.

    adding business hours in SLA has nothing to do with chat hours, this is for incident SLA.

    Comment

     

    • Ajay Yadav

      if you are not using Engagement Engine then for Chat operating hours changed by Interface configuration (which you already did), you can override the chat hours by using engagement engine.

      adding business hours in SLA has nothing to do with chat hours, this is for incident SLA.