Reporting and Analytics for Service

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Topic

    Pavol Procka
    Report Schedule Management - "sent from"
    Topic posted June 12, 2017 by Pavol ProckaSilver Crown: 22,500+ Points 
    58 Views, 1 Comment
    Title:
    Report Schedule Management - "sent from"
    Content:

    The new Report Schedule Management feature is a very helpful feature. We are however currently struggling to see who the report is sent from.

    Does anyone have any suggestions whether it is possible to bring this up?

    Version:
    Service Cloud

    Comment

     

    • Simon Kilgarriff

      Hi Pavol,

      I'm not sure this can be done easily using an analytics report.  Looking at the Data Dictionary at the ac_reports table there is a field that looks promising:

      ac_schedules.logged_in_acct   -  The ID number of the account that the schedule is run as.

      However, when you come to create a report this field is not made available for reports which is a shame.  Most fields are available for reports but it seems this is one of the few that isn't.   I'm not sure what other realistic options there are.  

      You can obviously see who the report is sent from if you edit the schedule and see the Run Report As but if you have many schedules set up this is cumbersome.

      Sorry i cannot help further.