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    Jennifer Landman
    Difficulty opening Invoice Line section after 18C update...
    Topic posted February 20, 2019 by Jennifer LandmanGreen Ribbon: 100+ Points, tagged Payables 
    103 Views, 12 Comments
    Title:
    Difficulty opening Invoice Line section after 18C update applied
    Summary:
    Difficulty opening Invoice Line section after 18C update applied
    Content:

    After 18C update applied, Payables functional noticed a different look to access Line information. Have to click |> Lines multiple times before being able to enter Line information. Has anyone else experienced this? Thanks!

    Version:
    R13 19A update
    Image:

    Comment

     

    • Neelam Thakur

      We were aware of the change to the AP Invoice look and feel before we got 18C. As long as all the required header fields are filled in, you just have to expand the little chevron next to "Lines" and 5 empty lines are shown below. You can add more if needed. You should try a different browser and see if behavior is any different.

    • Jennifer Landman

      All required header fields are populated, else we couldn't advance to the Line section. Already determined same performance no matter the browser used. Having to click the chevron multiple times to get the section to open is time consuming & delays time entry success.  

    • Becky Alvarez

      This was intentional and increases the performance of opening the page by an average of 30%.  There is a bug with this though and it will be fixed with 19A. The fix will ensure that the lines section is expanded in the Edit Invoice Page as long as the invoice is not validated.  Once the invoice moves to validated status, the lines will be collapsed for the invoice in the Edit Invoices page.  This ensures that you won't have to expand the lines while you are still working on the invoice even if you have to close the page and come back later.

      The Create Invoice page will always open the invoices with the lines collapsed.  If the user expands the lines and enters an invoice then clicks Save and Create Another, the new, blank invoice page will open/refresh with the lines expanded and each time the Save and Create is used the lines will be expanded until the user clicks Save and Close.  So if you are entering several invoices at a time, you will only have to expand the lines the first time and again, if you don't validate the invoices and have to go back and edit them, the lines will show as expanded until they are validated on the edit invoices page.

      Hope this helps and how you see the performance improvement on create and manage invoices pages.

       

      • Jennifer Landman

        Hi Becky! Thank you for the information. We are more concerned with the Lines section being expanded during initial creation, not in Edit mode. I tested the steps you mentioned, but the Lines section is not expanded for us when we click Save and Create Next. I've tested the steps and created a document to show the steps, but can't attach it to show we have to click the chevron each time. Our Test, Dev and Production environments have 19A applied. Thank you!

    • Becky Alvarez

      You need to log a service request to make sure the patch as been applied to your instance as that is one of the the things the patch is supposed to correct.

      • Jennifer Landman

        Do you mean the 19A patch or the specific patch just for the Lines section being expanded? We received confirmation that 19A was applied to Dev/Test weekend of 2/1/19 and to Production weekend of 2/15/19. Thank you!

    • Becky Alvarez

      I meant 19A Update but let me confirm that it was included in the update and get back you.

    • Jennifer Landman

      Thank you Becky!

    • Becky Alvarez

      So sorry I was wrong. This is how it is going to function going forward because there is a 30% performance increase in opening the Create Invoice UI with the lines collapsed and because of the page opening faster it is saving you time overall in entering your invoice even if you are having to add an additional click.

      • Jennifer Landman

        Unfortunately for us our functionals have to click the chevron multiple times before the Lines section opens so it affects their productivity. Thank you for checking into this and for all the information you passed along to me.

    • Becky Alvarez

      I want to make sure you mean that they have to click the lines chevron once per invoice entry not multiple times on one invoice to get it open as that is an issue if they have to click the chevron more than once to open the lines section.  Can you clarify?